Member A9 takes every member's privacy seriously. This document clearly sets out what data we collect, how it is used, who can access it, and the rights you hold over your own personal information. We do not sell your data to anyone.
Six core principles that underpin how Member A9 handles and protects every member's personal data.
All communications between your device and the member a9 servers are protected by 256-bit SSL encryption — the same standard used by Malaysia's leading banks. This covers all login data, personal information, and financial transactions made via Touch 'n Go, GrabPay, DuitNow, and FPX. Your data cannot be intercepted by any third party while in transit.
Member A9 does not sell, rent, or transfer members' personal information to any third party for marketing or commercial purposes without the member's explicit consent. Your data belongs to you — we use it only to provide the services you have requested and to fulfill applicable legal obligations.
Member a9 only collects personal data that is strictly necessary to provide our services — your name, Malaysian phone number, payment account details, and transaction records. We do not ask for irrelevant or excessive information. This "data minimisation" principle ensures we never retain more than what is needed to run the platform properly.
Every Member A9 member has the full right to access, amend, request a copy of, or request the deletion of their personal data stored in our systems. Such requests can be submitted at any time through our customer support team, which operates 24/7 in Bahasa Melayu. We process all data-related requests within a reasonable timeframe.
Member a9's Privacy Policy is built on the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all seven data protection principles established under the Act — including the General Principle, Notice and Choice Principle, Disclosure Principle, Security Principle, Retention Principle, Data Integrity Principle, and Access Principle. This compliance is not optional — it is our legal obligation.
Member a9 retains members' personal data only for as long as necessary for the stated purposes — or as required by applicable Malaysian law. Once an account is closed and all compliance obligations have been fulfilled, personal data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.
An overview of the data we collect, how it is used and the legal basis that permits such processing.
| Data Type | Example | Purpose of Use | Third-Party Sharing |
|---|---|---|---|
| Identification Data | Full name, Malaysian phone number | Account management, identity verification | ✕ No |
| Login Data | User ID, password (encrypted) | Account security, verification | ✕ No |
| Transaction Data | Deposit records, withdrawals, payment methods | Payment processing & AML compliance | ~ Payment providers only |
| Game Data | Betting records, winnings, losses | Game resolution & customer support | ✕ No |
| Technical Data | IP address, device type, web browser | Security & fraud detection | ✕ No |
| Usage Data | Pages visited, session duration, clicks | Platform improvements & analytics | ~ Aggregated anonymous data only |
| Communication Data | Live chat logs, support emails | Customer support, complaint records | ✕ No |
| Bonus & Promotions Data | Bonuses claimed, conditions met | Promotions management, abuse prevention | ✕ No |
AML = Anti-Money Laundering. Data is shared with payment providers solely for the purpose of processing your deposit and withdrawal transactions.
Welcome to the Member A9 Privacy Policy. This document explains how the Member A9 platform ("we", "the platform") collects, uses, stores, and protects the personal information you provide when registering and using our services. We operate with full respect for every member's privacy and are committed to handling your data in a transparent, secure, and responsible manner.
This Privacy Policy applies to all Member A9 members based in Malaysia and covers all services we offer — including slot games, Live Casino, baccarat, blackjack, progressive jackpots, Sports Betting for Malaysia Super League and EPL football, e-sports, and cricket betting. By registering a Member A9 account, you agree to this Privacy Policy.
The Member A9 Privacy Policy is built on the requirements of Malaysia Personal Data Protection Act 2010 (PDPA). We comply with all seven data protection principles established under the Act and take a proactive — not merely reactive — approach to ensuring our members' personal data is always fully protected.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy member a9 for a full understanding of your rights and responsibilities as a member of our platform.
Member A9 collects your personal data through several means — directly when you register or contact us, and automatically as you use our platform. The following are the categories of data we collect:
Data you provide directly:
Automatically collected data:
Member a9 does not collect national identity card numbers (MyKad), passport numbers, or other sensitive financial details such as bank account numbers directly. All financial transactions are processed through dedicated payment providers, and we receive only transaction confirmations — not your full account details.
The personal data we collect is used solely for legitimate, clearly stated purposes. Member A9 uses your information for the following:
Member A9 does not use your personal data for automated profiling that makes decisions with significant impact on you without human involvement. Any important decisions relating to your account — such as suspension or closure — involve a review by our team.
Member a9 has a clear and strict policy governing who may access our members' personal data. We do not sell your data to anyone. Member data may only be shared in the following limited circumstances:
Important to note: Member A9 never sells, rents or shares members' personal data with marketing companies, advertisers or any third party for commercial purposes without the explicit consent of the member concerned. This is our absolute commitment to all members.
Member a9 invests seriously in security infrastructure to ensure that all members' personal data is consistently protected against unauthorised access, loss, destruction, or accidental disclosure. The security measures we have implemented include:
While we take all reasonable steps to protect your data, no system can guarantee absolute 100% security. You also play an important role in keeping your account safe — particularly by using a strong password, not sharing your login credentials with anyone, and contacting us immediately if you suspect unauthorised access to your account.
The Member A9 platform uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage or delete cookies at any time through your web browser settings. However, disabling essential cookies may affect certain features on the Member A9 platform and your overall gaming experience. For more information on managing cookies in popular browsers such as Chrome, Safari or Firefox, please refer to the respective browser's help documentation.
As a Member A9 member, you have the following rights regarding your personal data held in our systems. All rights can be exercised by contacting our support team:
Malaysia's Personal Data Protection Act 2010 grants you the following rights, all of which we fully respect.
You have the right to request a copy of all personal data that Member A9 holds about you — including account information, transaction records and support communication logs. We will provide this in a readable format within a reasonable timeframe once your request has been verified.
If you find that any personal data we hold about you is inaccurate or out of date, you have the right to request a correction. For example, if your phone number has changed or there is an error in your records, contact our support team and we will rectify the information promptly.
You may request the deletion of your personal data once your account is closed and all legal compliance requirements have been fulfilled. Please note that certain data must be retained for a specified period to meet Malaysian legal requirements, including those relating to financial transaction records.
In certain situations — such as when you dispute the accuracy of your data or the lawfulness of how it is being processed — you have the right to request that we restrict our use of your data while the matter is being resolved. We will honor such requests and keep you informed of the steps taken.
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you no longer wish to receive promotional communications from Member A9, contact our support team and we will remove you from the mailing list immediately, with no impact on your gaming account.
If you believe that Member A9 has not complied with the Personal Data Protection Act 2010 in handling your data, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia. We encourage you to reach out to us first so we can resolve any concerns directly and promptly.
Contact the Privacy Team
All privacy enquiries are handled within Bahasa Melayu and responded to within 24 hours.
Member a9 retains members' personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. The following is a general guide to our data retention periods:
Once the designated retention period has ended, personal data that is no longer required will be securely deleted or anonymised so that it can no longer be linked to any individual. This deletion process is carried out in accordance with strict security procedures to ensure the data cannot be recovered.
The Member A9 platform is strictly for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. The Member A9 account registration process requires confirmation that new members are at least 18 years of age.
If we discover or are notified that a minor has registered an account by providing false age information, we will take immediate action to close the account and delete all associated personal data from our systems. Any remaining account balance will be refunded to the original payment method once the required identity verification process is complete.
Notice to Parents & Guardians: If you discover that your child or underage ward has accessed or registered a Member A9 account, please contact us immediately at support@membera9.com. We will handle your case with the highest priority and act promptly.
Member A9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements or new features added to the platform. When significant changes are made to this policy, we will notify members via in-platform notifications or their registered email within a reasonable timeframe before the changes take effect.
Any updated Privacy Policy will be published on this page with the latest update date clearly displayed. It is the member's own responsibility to review this policy periodically. Continued use of the Member A9 platform following any changes will be considered as your acceptance of the updated policy.
The current version of this Privacy Policy was last updated on January 2026. If you have any questions about the changes made, our support team is ready to assist.
If you have any questions, concerns, or complaints regarding member a9's Privacy Policy or how we handle your personal data, please reach out to our team through the following channels:
For requests relating to data protection rights — such as access, correction, or deletion — please clearly state the type of request and include sufficient information for us to verify your identity before processing. This is an important security measure to ensure your data is not disclosed to unauthorised parties.
The Member A9 support team is fully Bahasa Malaysia-speaking — you can submit all privacy enquiries in Bahasa Malaysia and receive clear, accurate and easy-to-understand responses without having to rely on awkward translations.
The questions members ask most frequently about privacy and data protection on the member a9 platform.
The Member A9 platform is for entertainment purposes only. Please play within your means.
Important Notice: All forms of gambling carry real financial risk. No system or strategy can guarantee winnings. Set a clear budget before playing and never wager more than you can afford to lose. The member a9 platform is for individuals aged 18 years and above only. For assistance, please contact support@membera9.com.
This Privacy Policy forms part of the overall agreement between you and Member A9.
Related Documents: The Member A9 Privacy Policy should be read together with the Terms & Conditions full and Responsible Gaming Policy ours. Together, these three documents form the complete agreement between you and the Member A9 platform. Familiarising yourself with all of them will help you enjoy a safer and more enjoyable gaming experience.
Over 500,000 Malaysian players trust member a9 with their data. Register for free in under 2 minutes and start enjoying Malaysia's most secure online entertainment platform.
This platform is intended for individuals aged 18 and above. Please play responsibly.